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I have the Ultimate TV Package and the Volume on every channel i'm watching will cut off every 1 to 2 minutes then resume again. FYI: I'm paying $250.00 a month for the Ultimate Package, Phone and internet. Can we get this issue fixed A.S.A.P......Thanks Jerry
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Does it happen on every STB you have?
If so, have you checked the connection at your main splitter to make sure everything is tight?
Also check the connection a the ONT.
BTW, this is a peer to peer support forum,.
If you want support from Verizon, you need to contact them directly via phone, chat or twitter.
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Yes everything is tight and i also unplugged each STB and reconnected them and it still continues to have a volume issue, The picture does'nt freeze it's still moving when this happens just the sound will freeze for a second or two.