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unable to locate hub
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Is anyone else still having this problem? At some point while watching dve playback I get a pop up message saying, "Unable to locate hub. Please check your network connections". Then my playback stops and jumps back to dvr menu and I have to start the recording over from the start and ff to spot where it cut out. I've had this interrupting message on my hd/dvr playback box since day one of service. Tech support has tried everything. Just wondering.
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Re: unable to locate hub
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This is a known issue that will be fixed with image 1.7 on the DVR. nothing anyone can do about it untill the update comes out.
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Re: unable to locate hub
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Thanks for info. Is this a common problem? Tech support acts like they've never heard of this and it's frustrating because I have to start all over explaining what is going on every time I talk to someone from verizon.
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Re: unable to locate hub
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yeah its a very well known issue here, phone support tends to not know what they are talking about.
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Re: unable to locate hub
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So, do I just wait for the fix to come through? Or do I have to do something to let them know that I need it? Thanks
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Re: unable to locate hub
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no your DVR will auto load the new software when it comes out.
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Re: unable to locate hub
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Thank You. I sure hope you're right. I was ready to go back to Time Warner.
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Re: unable to locate hub
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When is the planned release date for 1.7?
Thanks...
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Re: unable to locate hub
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we are looking January but it could be feb latest its just speculation at this point.
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Re: unable to locate hub
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Would IMG 1.7 fix the fuzzy SD and VOD picture as well? I got all Flat panel TVs and I can't have my kid watch Dora on Ondemand because I'm afraid she'll ruin her eyes.