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Verizon Engineering Issues

Posts: 1
Registered: ‎11-30-2017

Verizon Engineering Issues

Message 1 of 2

I have been Verizon customer for many years.  We recently moved and thought it would be a no hassel move like they advertise.  Our first installation date no one showed, after leaving work early.  We called but the dispatch was closed.  When we called the next day we were told Engineering cancelled due to a line issue.  Another appointment was scheduled.  This time at least they called the day before to say there was still an issue.  Yet another date was scheduled.  No one showed or called again.  After multiple calls (and no call backs like we were told), we were told it was an issue with the video feed and Engineering need to resolve it.  That was 2 weeks ago.  Still nothing and no date is even scheduled.  So frustrated!!!

Moderator Moderator
Posts: 11,700
Registered: ‎03-18-2013

Re: Verizon Engineering Issues

Message 2 of 2

Hi Clark0807,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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