Verizon Fios Android app will not pair with cable Box

[joshhud]

I have downloaded the Verizon Fios remoate control android app and it will not pair with my TV. I have tried multiple times with no luck. I am using a Samsung Galaxy Note 2. Any help is appreciated. 

[PJL]

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@joshhud wrote:

I have downloaded the Verizon Fios remoate control android app and it will not pair with my TV. I have tried multiple times with no luck. I am using a Samsung Galaxy Note 2. Any help is appreciated. 

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What version of Android is on your device?  Have you run the widget on the set top box first before you try to use the remote control function? 

[joshhud]

I am running Android 4.1.2 and yes I did run the widget. I followed the directions on the app with no luck. It says it cannot find the set top box