I switched to Verizon FIOS few months ago and I really regret it. FIOS supposed to be the best but it is not working properly. My internet connection drops for 10-30sec about 10 times in 24h. This is really bad because it drops my IPSec VPN, my VOIP phone, and all my connections. I called FIOS support thousand of times, they replaced everything (cables, router, OTN), they escalated the problem to their network department but could not figure it out what is wrong and closed the ticket everytime.
I talked to my neighbors and looks like all of them have the same problem. I am monitoring my home connection from two external datacenters and it happens on both in the same time. Here is a sample summary output from a ping command:
09-06-29-11-01-08--my_ext_ip.log:900 packets transmitted, 891 received, 1% packet loss, time 899059ms
09-06-29-13-31-09--my_ext_ip.log:900 packets transmitted, 891 received, 1% packet loss, time 899028ms
09-06-29-14-01-09--my_ext_ip.log:900 packets transmitted, 891 received, 1% packet loss, time 899018ms
09-06-29-14-46-10--my_ext_ip.log:900 packets transmitted, 888 received, 1% packet loss, time 899021ms
09-06-29-15-01-10--my_ext_ip.log:900 packets transmitted, 887 received, 1% packet loss, time 899029ms
09-06-29-15-16-10--my_ext_ip.log:900 packets transmitted, 889 received, 1% packet loss, time 899011ms
09-06-29-15-31-10--my_ext_ip.log:900 packets transmitted, 887 received, 1% packet loss, time 899026ms
09-06-29-15-46-10--my_ext_ip.log:900 packets transmitted, 889 received, 1% packet loss, time 899002ms
09-06-29-19-01-08--my_ext_ip.log:900 packets transmitted, 694 received, 22% packet loss, time 899016ms
09-06-30-02-30-59--my_ext_ip.log:900 packets transmitted, 881 received, 2% packet loss, time 899239ms
09-06-30-05-45-54--my_ext_ip.log:900 packets transmitted, 882 received, 2% packet loss, time 899095ms
09-06-30-16-30-43--my_ext_ip.log:900 packets transmitted, 865 received, 3% packet loss, time 899171ms
You support is appreciated.
Solved! Go to Solution.
What is the make and model of your router (including revision)? Are you a heavy user that does a lot of p2p, or would require a large NAT table for some other reason?
The Actiontec routers have a relatively small NAT table (compared to some of the newest third-party routers), and in some cases, they may reboot (causing a connection drop) if you reach/exceed the number of supported connections. The overwhelming majority of customers never run into these limits, but if you a heavy user, then it is possible that you may.
The Westell 9100EM router, available to FiOS customers in former GTA service areas, has a much larger NAT table so it would not exhibit this problem.
This issue is VERY VERY frustrating and in top of this, Verizon technicians could not figure out what is going on. These are all the tickets I opened since I installed the service (04/23/2009) and all of them have been closed because they were "unable to reproduce it":
07/13/09 VADQ04HAKP-just opened
I hope someone from Verizon is looking to this forum and be able to forward it to the right techs.
Here is another link to this issue posted on dslreport.com: http://www.dslreports.com/forum/r22683202-fiber-tech-Verizon-FIOS-intermittent-connection-drops?r=956#22697520
Latest statistics are available here: http://slice.forte-gts.com/logs/stats.txt
I am using a basic shell script to monitor the connection: http://slice.forte-gts.com/logs/ping-monitor.txt
You have to customize it with your information (your external ip, etc.) This script runs on Linux and generate a log almost every 15min for 24h+.
To start use: nohup ./ping-monitor.sh &
To check the logs use: egrep -e "[1-9]+%" *.log
Please let me know if you have any questions.
07-29-2009 09:57 AM - edited 07-29-2009 10:05 AM
Basically the pon card is the device that controls the links to the differnet cities and neighborhoods. It is what helps distribute the signals to the proper areas sort of like a switch, lot more complicated, but thats it in a nutshell
I'm having the exact same problem. Random drops for only a few seconds. However, none of the neighbors have FIOS so I have no idea how to determine if it is a PON card issue. Whats the best way to proceed in my situation?