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verizon media manager installation
kamara793
Newbie
‎01-29-2013 10:18 PM

please help me

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Re: verizon media manager installation
walt178
Specialist - Level 3
‎01-30-2013 05:35 AM
@kamara793 wrote:

please help me

Could you give us some detail on the problem you are having? 

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Re: verizon media manager installation
CowboyRon
Newbie
‎01-30-2013 11:43 PM

I'm so lost I couldnt even figure out how to ask a question so I had to do it on a reply.  I've downloaded Media manager but everytime I start it, it quits within 60 sedonds with a message "media manager has stopped working".  I've tried reinstalling it but the same thing happens.   Any idea what is going on?  Thanks!   

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Re: verizon media manager installation
22Becca22
Contributor - Level 3
‎01-31-2013 12:10 AM
@CowboyRon wrote:

I'm so lost I couldnt even figure out how to ask a question so I had to do it on a reply.  I've downloaded Media manager but everytime I start it, it quits within 60 sedonds with a message "media manager has stopped working".  I've tried reinstalling it but the same thing happens.   Any idea what is going on?  Thanks!   

Hello,

Some follow-up questions to try to help you further:

  • Is this Media Manager for Windows or Macintosh that you're having problems with?
  • What operating system are you using?
  • Are you still connected to your home wireless network when you get this error message?
  • Verify that your firewall settings exclude Media Manager (see: http://www22.verizon.com/Support/Residential/tv/fiostv/guide/enhanced+tv/questionsone/126971.htm)
  • When you go to your TV (that has at least an HD STB), from your FiOS TV remote, check that your STB can detect your computer:  Menu -- Media Manager -- Refresh Devices.  Does it list your computer name and can you see your files (if they are shared to TV)?
  • Is this your first time to try Media Manager?  Has it worked before and just stopped working?
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Re: verizon media manager installation
CowboyRon
Newbie
‎01-31-2013 02:24 AM

Hello there 22Becca22.  Thanks for getting back to me so quickly.

While I was answering your questions it dawned on me what the problem probably was that Media Manager was reading files off of a thumb drive I had plugged in.  I went and removed the drive and that took care of it.  I feel like an idiot because I've been having this problem for a while and I just never sat down and thought it through. 

Thank you again for your reply,

Cowboy Ron

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