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Hello,
We have several threads on this issue and we are proactively working on this case. If you have experienced recent issues, please send me a PM as we are still gathering more information.
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
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Same issue for me. Pittsburgh, PA. Only happens on my DVR. No other equipment seems to be an issue. Rebooted multiple times with no success.
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I cannot figure out how to PM Shamika_VZ. I did an online chat with a Verizon FIOS rep (Uzma) about this issue on Aug 28th but have not heard anything since. Am I to understand that this problem does not affect everyone ? It's hard to imagine that Verizon has not solved this problem yet.
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You need to be logged in, and then click on the user's screen name in their post. On the right side of the screen is a link to send a private message to the user.
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Sluggish channel changes and logos NOT showing - queens , NY
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@Shamika_VZ wrote:Hello,
We have several threads on this issue and we are proactively working on this case. If you have experienced recent issues, please send me a PM as we are still gathering more information.
Shamika_Vz
Verizon SupportNotice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
Recent issues? They have never stopped, actually seems to be getting worse, before it was mostly when the box was first turned on, but now it is happening all of the time. Can't even swap between 2 channels without the screen freezing up and going blank for a time.
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I just went through it with Verizon too. I was actually on the phone for them to break the lease on my old router so the new could work. I asked them about the issue of the guides freezing and they said they never heard about it then said it was probably my old router going bad. They also sent those signals to my boxes but sure enough the next day they we freezing again by that evening. It is getting frustrating. I said something about an update maybe causing this and I was told that was imposible the signal has to go through the router and that was probably the issue. I did tell her their forums are filled with this complaint and it needs to be checked into. I know their are mods in here occassionally since you see as below this they do respond. I wanted them to understand these are forums that are watched by Verizon on occassion.
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So they claimed it was your router? In our house we have 1- 7232 and 3 7100s, our router is about 18 months old, and the only box having these problems is the 7232. Yesterday I was browsing the VOD, decided to watch something and when I selected it the box shut down and re-booted on its own. Yet my daughters pulled up VOD all day on the 7100s and never had an issue.
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On top of everything else, the Red Zone channel wasn't working. On the bright side, having the last channel button take 2 minutes to respond would have made it more difficult to flip to the red zone during commercials.
I wonder if this delay was put in intentionally to make us watch commercials.