Well, mine worked for a while after I got a new box (unrelated issue), but now it's happening again on my replacement 7216. This isn't an SD override issue (which I have turned off anyway). Flipping from one HD channel to another sometimes just gets stuck. I've timed it to be over 10 seconds in some cases. It's happening a few times a week now and I can only hope it doesn't get worse. Sometimes I use the guide and the press select and I wait. Sometimes it happens when pressing the channel up/down.
After posting here an hour or so ago I called Verizon. The only thing that you can do from the call with them would be go to your main junction box for FiOS where is comes into the house and unscrew the coax line. Touch the male metal tip to the female metal area and discharge any potential static in the lines. Leave unplugged for 15 seconds then screw it back on.
Otherwise they did full resets of the cable boxes. If you call them up you can do the autosystem and have it reset your boxes. The tech support do a reset a little more extensive than just the auto system though.
Hopefully this fixes it, I will try and post back if I still have troubles.
I had tried resets before I got a replacement box, but it help only for a short time before it started up again and did so with a new box too. Others have reported the same with their resets. Hopefully, it will work for you. I really don't like having to fix all my settings after a reset.
So, I was having the same issue and I did call support, but all they really did was say that maybe my splitter was bad or something. They did all the normal resets first and such, but in the end, they sent me a new splitter. Of course, that didn't fix the problem. We were getting pretty darn tired of this and today we started thinking about converting to Comcast for the first time and that isn't something we really ever want to do. Anyway, I decided to mess with some of the settings and so far, things are starting to seem to work better. I will update this in a bit to confirm. Anyway, I disabled a bunch of things like there is a setting for 3D TVs and I don't even have a 3D TV that is enabled by default. There were a few other things that I wasn't sure what it was, but I disabled a few things. One was called "Mode" not sure what that is, but I disabled it and things do seem to be a little quicker and such. Hope this works and helps you folks out. I will check out the settings latter as we are watching On Demand which was also not working well before.
I had this problem again over the weekend!!! It's got to be a software issue. It ONLY happens on my 7232's!!! I also have a 6200 and that never ever has the problem. Verizon needs to get off their duff and fix this!!!!! Has nothing to do with spliiters and the other nonsense. I've moved the boxes all over my house, the 6200 always works just fine and the 7232's, after they have been idle for a while always freeze up!!!
Both my 7216 STB's have been hanging when using the guide to change channels as well. I have gone through all the troubleshooting procedures with Verizon on the phone. The tech didn't seem to have a clue that there were issues with slow response and hang ups. They scheduled a visit to my house. The Verizon tech seemed to be knowledgeable but could not pin down the issue. He said he would recommend upgrading the box to one of the "black" STB's. I am not sure what that box is but he said it had more drive space. Looking here, I believe those boxes will have the same problem since the problem seems to be the software/firmware that is pushed out for the guide. What box is he talking about? (Columbia, Maryland)
He's probably talking about the Motorola 7232 box which is black and is the newest Motorola with a 500GB hard drive (by the way, the refurbished 7216 boxes also have a 500GB hard drive). In any case, numerous people have posted the same issue with the 7232 box too.
@BrianC wrote:In any case, numerous people have posted the same issue with the 7232 box too.
That figures...
All,
I want to thank everyone who sent me a PM and was able to provide me with the detailed information that we needed. I really appreciate you taking the time to do this.
Currently,
I do not need any more examples, we have the examples from the PMs that I have received previously. We are making progress on a resolution, however we do not have any estimate date when this issue will be resolved.
We will relay updates to this thread as information becomes available.
Shamika_Vz
Verizon Support
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.
A PM from Travis...
Thanks, Rick! Sorry for the delay in responding, I missed the notification on your previous PM. You're correct that this is not something a technician will be able to fix, it is a known issue that we're working to correct on a case by case basis. My last conversation with the devoplers indicated that we have identified the root cause of the issue and are working to correct it. I'll pass your info along and will let you know what I hear back.
Start a new topic or ask questions in the open forum.
