Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Very slow channel change - intermittant

SOLVED
Reply
Geo25
Nickel Contributor
Nickel Contributor
Posts: 34
Registered: ‎01-07-2011

Re: Very slow channel change - intermittant

Message 231 of 314
(3,271 Views)

I am also getting intermittant freezing usually when I bring up the guide and try to select a channel. There is about a 30 second freeze before it changes channel. Happens about once a day on my 7232 model.

guitarman008
Contributor
Contributor
Posts: 2
Registered: ‎05-04-2011

Re: Random Picture Blackout & Channel Change Delay Issue

Message 232 of 314
(3,264 Views)

Same here with the channel changes suddenly getting much slower about a month ago. Sometimes it's 5-10 seconds just to go from one HD channel to the next.  Occasionally it's longer.  But other times it acts normally (which has always been a bit slow).

doropallo
Bronze Contributor II
Bronze Contributor II
Posts: 107
Registered: ‎04-01-2011

Re: Very slow channel change - intermittant

Message 233 of 314
(3,179 Views)

Mine gets worse every day, it hangs all of the time.

Dave
Saladboy
Copper Contributor
Copper Contributor
Posts: 6
Registered: ‎03-01-2012

Re: Very slow channel change - intermittant

Message 234 of 314
(2,989 Views)

In addition to the freezing and slow channel changes I've been experiencing for a while now, this week I started to experience another annoyance.   My HD DVR reboots at first turn on.  It has done that everyday this week.  After the thing finishes rebooting and I punch up a channel it says not available so I press B to troubleshoot.  It does its thing and that channel comes up.  Change the channel and the same thing happens.  Says channel not available.  This happens with many (but for some reason not all) channels.  I've done all the diagnostics, rebooting etc., even the one that wipes out all all my settings and it doesn't improve.  I saw a reference to this rebooting issue on another forum in the same slow channel change thread there so it seems to be happening to some but not others.  Sorry if this was mentioned in  some of the numerous posts above but I skimmed and didn't say any.  May have missed it though. 

PantherSpawn
Contributor
Contributor
Posts: 4
Registered: ‎10-31-2012

Re: Very slow channel change - intermittant

Message 235 of 314
(2,967 Views)
How has this been solved if I'm still having the same problem? Not only that, but from time to time when I switch channels, the box turns off and hard resets completely.. Last night I didn't even have power to my my HD DVR for close to two hours.
blueribb
Bronze Contributor I
Bronze Contributor I
Posts: 67
Registered: ‎07-30-2011

Re: Very slow channel change - intermittant

Message 236 of 314
(2,884 Views)

I marked this thread "solved" because Verizon logged in and answered my question as to the cause and the time frame as to when it will be fixed. Here is what they said:

 

[q] 10-19-2012 06:34 PM

 

Thanks for notifying us .This issue was inadvertently caused by a new ad deployment system. You should see some improvement in the next 2 weeks as we are disabling this capability on many channels.

We will be deploying a software fix on all your set top boxes between November 26 to January 7 across all FIOS markets which should resolve this issue fully. Thanks for your patience.

 

Travis S.
Verizon Telecom Social Media Team [/q]
Freyjabj
Contributor
Contributor
Posts: 4
Registered: ‎08-09-2009

Re: Very slow channel change - intermittant - NOT SOLVED

Message 237 of 314
(2,761 Views)

Well, based on the date of 10/19 I would say based on my experience "diabling this capability on many channels" was a complete failure.  Let's see if a software fix does anything.  

 

 

{Edited for privacy.}

pglaeser
Contributor
Contributor
Posts: 1
Registered: ‎09-26-2012

Re: Very slow channel change - intermittent - NOT SOLVED

Message 238 of 314
(2,607 Views)

Agree that this is NOT resolved.  I have seen zero improvement.  FiOS is currently borderline unusable for my family. 

 

Anything Verizon?  Do you care about your customers at all?  

Justin
Platinum Contributor III Platinum Contributor III
Platinum Contributor III
Posts: 5,173
Registered: ‎08-05-2008

Re: Very slow channel change - intermittent - NOT SOLVED

Message 239 of 314
(2,576 Views)

@pglaeser wrote:

Agree that this is NOT resolved.  I have seen zero improvement.  FiOS is currently borderline unusable for my family. 

 

Anything Verizon?  Do you care about your customers at all?  


From my personal  experience I can say that for me the problem has been 100% fixed. It is my understanding that Verizon has distributed the fix in VHOs 1 and 3; where are you located? Other VHOs are supposed to get the fix through the early part of Jan. as I understand it, hopefully they will move that schedule up.

 

__________________________________
Justin
FiOS TV, 25/25 Internet, and Digital Voice user
QIP7232, QIP7100-P2, IMG 1.9.1
Keller, TX 76248

 

stopspam
Contributor
Contributor
Posts: 2
Registered: ‎07-17-2010

Re: Very slow channel change - intermittent

Message 240 of 314
(2,470 Views)

I am still having to reset my TV, two or three times a week, because I can't change channels.  Have to shut off TV/set top box.  Then on and hope an info says, resetting settopbox!  Have to wait several minutes for this to happen.  Two or three times a week is way to much interference!  Why has this not been fixed.  Yes, I have had a tech here, but have had at least 30 occurences since.  Am getting frustrated again.  Why should I pay for bad service?

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title