Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Video media server error 11010

Posts: 1
Registered: ‎05-15-2018

Video media server error 11010

Message 1 of 2

"Video media server error 11010" has been on my screen for 35+ minutes.. I've been on Hold with Verizon Customer Sevice for 43+ minutes STILL WAITING FOR A HUMAN TO ANSWER THE PHONE CALL on my home phone and 24+ minutes on my home phone (hopefully no one needs to contact me in case of an emergency!) Verizon is absolute garbage. They sent us a new box (without us ordering one) and allegedly, from what I can gather from other angry Forumers, is that it's a billing issue (except that our bill was paid in full today and due on 5-31) or that they automatically discontinue the old box when a new one was sent to the residence. What a complete waste of time while I'm currently on the clock for working from home. As soon as a human answers, I'm cancelling my account and switching to Comcast or Dish.


Customer service is a joke. They only care about getting off the phone as quickly as possible, not in helping anyone else. 


How can I pay $160+ a month for service and be treated so horrendously?!? It's obscene and truly disgraceful. 


Still waiting...

Moderator Moderator
Posts: 2,557
Registered: ‎07-06-2016

Re: Video media server error 11010

Message 2 of 2
Hi pskirt,

Your issue has been escalated to a Verizon agent. Please check your Private Message Inbox for a message from Verizon_Support. You can find your Inbox by clicking on your username at the top right corner of this page. Please direct all correspondence concerning your issue to the agents, who will be assisting you privately.
How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title