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video on demand rental movie did not work

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maurcamp
Contributor
Contributor
Posts: 1
Registered: ‎09-03-2013

video on demand rental movie did not work

Message 1 of 3
(4,629 Views)

We rented My BIG Wedding Sunday evening and could not watch it because the picture broke up into pieces like pixels and had no sound.  We tried again last night to watch it and again the same problem.

 

Please remove $5.99 rental fee from our bill as we did not attempt to view the video tonight.

 

Thank you,

{edited for privacy}

2 REPLIES 2
LawrenceC
Moderator Moderator
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Posts: 11,495
Registered: ‎03-18-2013

Re: video on demand rental movie did not work

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(4,615 Views)

Hi maurcamp,

 

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

ryta1203
Contributor
Contributor
Posts: 1
Registered: ‎06-07-2014

Re: video on demand rental movie did not work

Message 3 of 3
(3,889 Views)

This happens to me also.... CONSTANTLY. If Verizon is at all worried about their revenue stream via VOD then they need to permanently fix this issue. I'm not renting from them anymore until they do.

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