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VOD not working properly.....pixel/skipping problems?

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real5
Contributor
Contributor
Posts: 4
Registered: ‎11-24-2011

VOD not working properly.....pixel/skipping problems?

Message 1 of 4
(1,516 Views)

I just was wondering if anyone is having problems with their VOD. We cannot watch programs on VOD without lines (pixel problems not sure what to call it). Verizon already sent me a new router and still didn't work correctly. Then they finally sent a tech to our house who spent hours at the house and changed everything on all TV's and it is still not working properly. This is becoming frustrating and I was just wondering if anyone else was having the same problem or if they did did Verizon fix it and how?

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Hubo_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 85
Registered: ‎12-30-2010

Re: VOD not working properly.....pixel/skipping problems?

Message 2 of 4
(1,500 Views)

I sent you a private message in regards to your issue, please reply back as soon as you can.

--James
Verizon Support


Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or Plan.

gator07
Contributor
Contributor
Posts: 1
Registered: ‎11-28-2011

Re: VOD not working properly.....pixel/skipping problems?

Message 3 of 4
(1,475 Views)

Yes, we have had the same problem on multiple days.  Tried to access a TV show we forgot to record (like NCIS on CBS), and it just freezes and the screen gets all "scrambled" for lack of a better description, like digital signal won't work.  Then other days it works just fine.  Doesn't seem to matter if it's an HD show or standard.  Any fix for this, or an explanation?

real5
Contributor
Contributor
Posts: 4
Registered: ‎11-24-2011

Re: VOD not working properly.....pixel/skipping problems?

Message 4 of 4
(1,455 Views)

It has been a week since the tech was here and changed everything and it is still doing it. Cannot watch anything on VOD, very frustrating.

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