What movie? And do you have the same issue with other VOD?
Had the same issue with both movies.
Voices are over ridden by the soundtrack.
When selecting a movie On-Demand from the Sony Movies channel, there is no sound from the actors in the movie, but music, all background sound, etc., is present. Just the actor's voices are missing. I didn't try all possible channels, but some work correctly, some don't. ????
Doubtful it is a Verizon issue.
It is an issue with content provider.
I have never had an issue like that with VOD (either pay or free).
I would hope Verizon will take care of this before I pay for a movie and get the same result.
It is not a common problem. It may be Sony's problem. I posted a problem record with SONY Movie Channel to see what they say. If someone feels like spending some time you could try posting with Verizon. Remember these forums are peer to peer and not a way to contact Verizon about a problem.