Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Walk and chew gum

Reply
specba
Contributor
Contributor
Posts: 2
Registered: ‎12-28-2010

Walk and chew gum

Message 1 of 3
(1,892 Views)

I just added FIOS TV. There seems to have been a problem with one of the 3 cable boxes we had installed. They're sending us a new one, but in the meantime we decided to upgrade our service to the extreme HD package. Verizon's system won't let the upgrade go through until the cable box issue is totally resolved.  Depending upon when they consider it resolved it could be a week or so. I called customer support and was told that the Verizon software can't move forward on a second order while one is not yet completed.

 

It seems Verizon's ordering system can't walk and chew gum at the same time. In my opinion, this needs to be fixed.

 

 

2 REPLIES 2
vz_ric
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 49
Registered: ‎09-20-2010

Re: Walk and chew gum

Message 2 of 3
(1,804 Views)

We do apologize for the inconvenience. Unfortunately once an order is in the system it has to be allowed to complete in order to make any changes afterward. It's not so much walk & chew gum as it is driving while on a cel phone. Yes, you can do it, a lot of people do it all the time and hopefully no worries, but if something goes wrong, it can go terribly wrong. So our system can make changes on the fly like that, but to avoid possible trouble down the line, we follow certain procedures to help ensure everything runs smoothly.

tjarger
Copper Contributor
Copper Contributor
Posts: 24
Registered: ‎04-05-2010

Re: Walk and chew gum

Message 3 of 3
(1,756 Views)

Wow.. I very articulate, honest reply.  Thank you!  This truly makes sense.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title