Where is the FiOS Outage Map?
tpkidd3
Newbie

Does FiOS have an online outage map?

If they do, it isn't easy to find.

If not, they need one. I highly recommend something like:

http://www.pepco.com/home/emergency/maps/stormcenter/

It is very frustrating not knowing if the service is out, or just my house.

And it is insulting, my opinion, that FiOS website simply says "Verizon is working to restore your service" and then says that is "Everything you need to know." 

What I 'need to know' is how widespread is the outage and when is my estimated restoral time. 

Again Verizon, very frustrating.

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Re: Where is the FiOS Outage Map?
lacticacidtrip
Specialist - Level 1

To my knowledge, Verizon FiOS does not offer an outage map. It has been repeatedly suggested. The only link they send you to is the verizon.com/outage page that will send you through the troubleshooter. But from the information you provided in your question, that's the page you've already been to. If the troubleshooter does not provide you with any assistance, you can always try 1(800)VERIZON, or chat, or twitter. But unless it's a large and long outage, their CSRs are often "in the dark" about it as well. Which would lead me to believe they do not have an internal outage map either.

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Re: Where is the FiOS Outage Map?
tns2
Community Leader
Community Leader

An outage map would rarely be needed.  Versus the size of their area, they rarely have that much service out.  They have put up a "map" on the rare cases where a large number of outages have occurred after some natural disaster.

They used to have the info more easily accessible so that you would now if the working on a local outage in your area, but, at least those page, no longer have them.

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