Every time I call Verizon the first thing they do is reset my box. Then I have to manually reenter my favorites. I set the favorites to the channels I actually receive. Why have to look thru the entire list (unless you are try to sell me something). If you ask the tech on phone or online they say you can restore and then painfully s-l-o-w walk you thru how to reenter it after the call. Im already an expert by now.
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