Widgets won't work anymore?
Barnsbury
Newbie

Something changed and the widgets won't work except on our DVR STB.  All we get is a message about upgrading.  I don't want to upgrade (& pay more) and want widgets back in my upstairs room.

Can someone explain what I'm doing wrong?

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Re: Widgets won't work anymore?
ohpoleez
Contributor - Level 2

Hi, a couple things first. Is your router turned on?  If not, it must be turned on for the widgets to work.  If it is turned on, can you get any free VOD movies?  If not, hard reset your router and try to bring your widgets up again.

If all of this fails, and you are using a 2500 STB, you likely need to upgrade to the P/3 version.  To verify this go to MENU, SETTINGS, SYSTEM INFO and look for the line that says "Platform ID: QIP2500 Px"   If that "Px"  shows as P1 or P2 call:

888-553-1555 option 2

Request that a new STB be dropshipped to you.

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