Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Your DVR may be offline

SOLVED
Reply
NickEspo
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-07-2018

Your DVR may be offline

Message 1 of 6
(2,218 Views)

For several weeks, I have not been able to access the DVR or "My Stuff" on the FiOS TV app on any of my mobile devices. The error is the infamous "Your DVR may be offline," and the error code is 9-6-15-652-001.

 

I've reset the ActionTec router to factory settings and rebooted it, reset the DVR and rebooted, logged out and into the app, and uninstalled the app and reinstalled it. Nothing.

 

The TV and DVR work fine, and the guide is current; and I can watch streaming content on the phone. I just can't access the DVR on the app (record, play, or manage recordings.

 

Amy help would be appreciated.

 

Edit: I've also unplugged and plugged back in all of the equipment. They're as close to factory-settings as I can get them.

1 ACCEPTED SOLUTION

Accepted Solutions
NickEspo
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-07-2018

Re: Your DVR may be offline

Message 6 of 6
(658 Views)

Welp, the Android FiOS TV Mobile app just updated today, and the error is gone. It looks like the problem was a bad app release.

 

Not that I'll remember that when it happens again eight months from now.

View solution in original post

5 REPLIES 5
NickEspo
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-07-2018

Re: Your DVR may be offline

Message 2 of 6
(2,153 Views)

One more update: The same error occurs when I go to tv.verizon.com/watch/DVR/recordings on a desktop that's Ethernetted directly into the ActionTec that the DVR is coaxed into -- in other words, no WiFi involved. 

 

Resetting the DVR (i.e., unplugging for 15 seconds and plugging back in) doesn't help. Should I call Verizon and ask them to reinitialize the DVR? Is there a difference?

clem53
MVP MVP
MVP
Posts: 1,917
Registered: ‎12-06-2010

Re: Your DVR may be offline

Message 3 of 6
(2,147 Views)

@NickEspo wrote:

One more update: The same error occurs when I go to tv.verizon.com/watch/DVR/recordings on a desktop that's Ethernetted directly into the ActionTec that the DVR is coaxed into -- in other words, no WiFi involved. 

 

Resetting the DVR (i.e., unplugging for 15 seconds and plugging back in) doesn't help. Should I call Verizon and ask them to reinitialize the DVR? Is there a difference?


I'll check into that error code.

NickEspo
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-07-2018

Re: Your DVR may be offline

Message 4 of 6
(691 Views)

Eight months later, and the exact same issue has returned. Same error code.

 

I have no memory of how this was resolved last time. Suggestions?

clem53
MVP MVP
MVP
Posts: 1,917
Registered: ‎12-06-2010

Re: Your DVR may be offline

Message 5 of 6
(679 Views)

@NickEspo wrote:

Eight months later, and the exact same issue has returned. Same error code.

 

I have no memory of how this was resolved last time. Suggestions?


You may have called billing and got them to re-verify your account.

NickEspo
Copper Contributor
Copper Contributor
Posts: 7
Registered: ‎07-07-2018

Re: Your DVR may be offline

Message 6 of 6
(659 Views)

Welp, the Android FiOS TV Mobile app just updated today, and the error is gone. It looks like the problem was a bad app release.

 

Not that I'll remember that when it happens again eight months from now.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title