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JW2 · ‎10-01-2020

Scheduled a call back with Verizon for 8:30AM ET. Received call back at 8:40AM, placed on hold until an agent is available. Just connected with agent at 9AM. What is the logic of sc...

Stag1215 · ‎01-04-2021

How does one go about returning and getting a new adapter. Been on hold or can’t talk to anyone. How hard can this be? The adapter separated and will not turn on. Need to replace

lacticacidtrip · ‎01-24-2021

I've read stories on this forum regarding people who have returned their equipment to Verizon, but later get billed when Verizon insists they never received the equipment back. That is not my story. ...

Sixpence · ‎01-28-2021

I returned a Fios Router with the label and packaging sent by Verizon on December 6, 2020 and still haven't received my $305.98 refund. I've called 6 times and every rep has told me they have t...

20YearGrit · ‎01-29-2021

Got choked out of after my home got broken into, woke up groggy trying to recollect myself. called up ring waited only minutes, nothing on there end; Called Verizon waited over two hours and now poli...

DanDynamic · ‎06-23-2020

Had a landscaper do some basic work using an edging tool around mulch bed. Lost FIOS service. It was determined that when the FIOS line was installed it was only buried about 1.25 inches below surfac...

dexman · ‎01-08-2022

While scanning Verizon FiOS videos on YouTube, I noticed a video that walks through the steps to connect and activate Internet and television service. The video seems informative, but, somet...

dexman · ‎09-17-2021

I've been looking for the technical data sheet for the 211 ONT so I can compare the device specs to the Tellabs equivalent (142R). I haven't been able to locate a standalone document, I have...

dexman · ‎09-11-2021

I just spotted the change in my status from Bronze 3 to MVP. To say I'm surprised would be an understatement! As I look at the caliber of knowledge offered offered up by senior memb...

Moxinator · ‎06-22-2021

I have several tree branches that are laying on Verizon lines on my property. Will Verizon trim the branches?

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Verizon Support Call Back On Hold

New digital adapter

Just How Accurately Does Verizon Track Your Equipment Returns?

8 Weeks and Still no refund

broken into and waited over an hour to check network logs

Improper FIOS cable installation

YouTube: Verizon FiOS Self Installation Video

Alcatel-Lucent I-211-L ONT: Technical Data Documentation

Verizon FiOS Community MVP Designation.

Tree branches on Verizon lines