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Shm323 · ‎12-05-2020

I am active duty Army, and while I was in language training in VA I was a verizon customer. Several days prior to leaving VA and going to my next assignment(Asia) I closed my account, returned ...

Northwoods · ‎10-07-2020

...east one "disconnection", they told me that credits wouldn't appear until closer to my billing cycle invoice (this turned out to be a stock answer; I'm not even convinced it is true). A d...

Zed · ‎07-23-2020

I had set up a vacation hold on my account at the beginning of July. I was concerned to see on my account that my AutoPay said my account would be charged at the end of July, however, a chat represen...

Zeberga · ‎01-16-2020

I have enrolled with autopay using my debit Card so that discount would be applied to my bill. But for several months I have never seen the discount applied to the monthly bill. When I contacte...

vsokme · ‎11-20-2019

I changed my order 2-3 days before the installation. 1) I cancelled the router order. The technician confirmed that with the company when he came and we talked on the phone with Verizon for the techn...

DarkWater · ‎07-11-2019

Just a few days ago, I was notified by Experian that Verizon had filed a "Collections" report against me for $106. This hostile action by Verizon has reduced my credit score by 160 points! ...

InBoston · ‎07-06-2019

I moved to Cambridge MA in March 2019. I had notified Verizon of my move and that I will no longer be using Fios as my new home does not offer Fios. I returned all my equipment. For the last four bil...

Fabi · ‎03-28-2019

I ordered Fios for me new address this week (didn't have Fios before) and after the order I was required to create a new account, despite already having one. And now I think I have three(!) Verizon a...

Forum-sn · ‎12-30-2018

I had to put a deposit on my Fios account when I opened it. Originally the agent said I would get it back after a few months, but it has been two years now. Has anyone else had to put ...

kkj1 · ‎11-19-2018

Dear whom it may concern, Totay I registered fios internet service and finished the whole process. While I registered, I failed to pay the security deposit two times, and then finally succe...

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Bill Paid, received Collections Notice 3 years later

Beware of Ordering Verizon Accessories off the web site!

Vacation Hold / Account Monthly Fee Charged

Autopay discount

My bill is higher than agreed and expected, after the service installation!

Verizon put a Collections notice on my credit report and refuses to remove it!

Unable to Get Refund

Merge Verizon Accounts

Account Deposit

Security deposit was charged three times.