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DW2 · ‎06-07-2021

I've received my e-mail telling me my two 100$ gift cards are ready to redeem, yet when I click the tile I get rerouted back to my account overview in an endless loop. For the sake of making sure it ...

Shm323 · ‎12-05-2020

I am active duty Army, and while I was in language training in VA I was a verizon customer. Several days prior to leaving VA and going to my next assignment(Asia) I closed my account, returned ...

Northwoods · ‎10-07-2020

...east one "disconnection", they told me that credits wouldn't appear until closer to my billing cycle invoice (this turned out to be a stock answer; I'm not even convinced it is true). A d...

Zed · ‎07-23-2020

I had set up a vacation hold on my account at the beginning of July. I was concerned to see on my account that my AutoPay said my account would be charged at the end of July, however, a chat represen...

Zeberga · ‎01-16-2020

I have enrolled with autopay using my debit Card so that discount would be applied to my bill. But for several months I have never seen the discount applied to the monthly bill. When I contacte...

vsokme · ‎11-20-2019

I changed my order 2-3 days before the installation. 1) I cancelled the router order. The technician confirmed that with the company when he came and we talked on the phone with Verizon for the techn...

DarkWater · ‎07-11-2019

Just a few days ago, I was notified by Experian that Verizon had filed a "Collections" report against me for $106. This hostile action by Verizon has reduced my credit score by 160 points! ...

InBoston · ‎07-06-2019

I moved to Cambridge MA in March 2019. I had notified Verizon of my move and that I will no longer be using Fios as my new home does not offer Fios. I returned all my equipment. For the last four bil...

Fabi · ‎03-28-2019

I ordered Fios for me new address this week (didn't have Fios before) and after the order I was required to create a new account, despite already having one. And now I think I have three(!) Verizon a...

Forum-sn · ‎12-30-2018

I had to put a deposit on my Fios account when I opened it. Originally the agent said I would get it back after a few months, but it has been two years now. Has anyone else had to put ...

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(Another) issue redeeming gift cards

Bill Paid, received Collections Notice 3 years later

Beware of Ordering Verizon Accessories off the web site!

Vacation Hold / Account Monthly Fee Charged

Autopay discount

My bill is higher than agreed and expected, after the service installation!

Verizon put a Collections notice on my credit report and refuses to remove it!

Unable to Get Refund

Merge Verizon Accounts

Account Deposit

Shop online or through the My Verizon app and get your orders fast.

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