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When I first went to sign up for my services a few weeks ago, I filled out all my information (personal info, security deposit payment info, billing info, etc) and it said the order didn't go through, so I clicked back to the homepage and tried again.
The second time around I filled it out using a different account for security deposit payment and it went through successfully.
I have checked my credit card and bank account and notice I've been charged the $125 twice (once to each account).
I've tried calling customer service but it has been impossible to get in contact with the "Consumer Financial Service team".
Please help!
Hello,
Signed up for Verizon a year ago (new customer), but felt like a scam recently. When I signed up a year ago, I experienced lots of issues regarding signup, was trying to just get the Verizon Fios 50/50 MBPS speeds for the advertised price of $54.99, 2 year contract. However when I called in, the representatives kept messing up my order and kept me pinned under the 100/100 MBPS even after multiple representatives and wasted 2-3 hours for a simple plan as a result. After several representatives, for the inconvenience, Verizon gave me the 100MBPS plan for the price of a 50/50 MBPS plan. They applied multiple discounts to my account, with promise that there is a possibility of future discounts when my current discounts expire after a year. I agreed to a 2YR contract with Verizon because of this. However after a year later, when I called in to inquire about discounts as I am paying more for my current 100MBPS plan than new customers, they said that they DO NOT and never offer discounts for existing customers. I understand that the representative I spoke to a year ago said that there was a possibility, but after a year later, they said that they DO NOT and never do discounts on existing plans. This whole thing sounds like a sham as Verizon employees are allowed to say whatever to goad consumers into switching, and could do not care about existing consumer's pricing once they switched. Lastly, even if I downgraded my service to 50MBPS, the pricing would still be the same because I am not eligable new customer anymore and the price of my services do not equate the service provided.
Regards,
a verizon consumer
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rexchaos wrote: Hey Jonjones, I understand that prices are fluctuating, but it is ridicu...
rexchaos wrote:Hey Jonjones,
I understand that prices are fluctuating, but it is ridiculous that even if i "downgrade" my service to 50/50, I would still be paying the same. I knew that the discounts would expire but honestly if I knew that they do not in any circumstance add discounts onto existing customer's plans, I wouldn't have switched from Comcast/Optimum. It's the small things that causes consumers to switch, and in my case it was the possibiity of discounts for the pricing.
There is nothing wrong with trying to save money. In cases like this I would simply get a credit worthy person to go to the fios web portal and sign up as a new customer and say the person is moving out. Then you can have Gigabyte 1024/1024 speeds for what I posted previously.
even cable companies keep raising rates every 6 months so it is the same with other services.
cable offers 60/100/300 speeds with prices starting at $30 if you bundle or $60/$100/$300 for each stand alone speed offering. And the up load speed is around 2/5/10 so remember what they offer.
the $60 for 60 plan maybe worth it to you. But it is not apples to apples but apples to oranges.
if you visit this forum https://www.dslreports.com/forum//vzdirect
they may be able to work out a deal with you. They are real Verizon support.
Every month I pay my bill and every month they automatically enroll me in paperless billing, and every month I have to unenroll manually.
This time when I tried to do it I got an error saying it couldn't.
How do I unenroll from paperless billing?
Newbie here - I just signed up to switch from COMCAST to FIOS -- I own my CISCO DPC 3008 cable modem (DOCSIS 3.0) - installer coming next week (and as part of sign up, a FIOS modem is en route), but does anyone know if my CISCO DPC 3008 will work with FIOS for 50/50 conectivity? I could not find an answer in the quick searches I did. Related question, where do I find if my TP-Link Archer C8 router is compatible(my guess is that it should be, but I haven't searched that yet).
I've been a Verizon FIOS customer for around 6 years now and my contract has been expired for awhile. My question is that I went to try to upgrade my services with a 2 year contract and the price they quoted me for the same existing services is $20 dollars more? What the heck? The only reason I really want to upgrade is because of the new Gigabyte service and that's even an additional $30 dollars on top of the extra 20 dollars for a 2 year contract. This is messed up. Comcast is offering a better deal which would save me over $100 dollars not as fast as the gigabyte service but at 200Mbps speeds VS the 100Mbps I'm getting right now for a hell of a lot less. What's wrong with this picture? Could anyone please shed some insight on this. If not I'm planning on switching ASAP because this is **bleep**!
I have been using FIOS 500/500 since that came out and obviously I'm on the "gigabit" plan now since it's half the price.
I use my own router.
I got sent the new G1100 router which all I've done with cloned the MAC address, but otherwise won't be used. Included is label that says I should send back the old router, except I've got like two old Actiontec routers all still in the boxes. Can I send all these back to Verizon or do I need to figure out which one corresponds with my "old" service?
I'm looking at possibly getting Internet-only FIOS 100/100 month-to-month service.
1. As it's month-to-month, I'm able to cancel it in the first month without termination fees or having to pay someone to remove the ONT?
2. If anyone recently gotten this particular service, what ONT model did they end up installing.
3. Importantly, has anyone recently gotten this particular service setup with ethernet from the ONT? I would prefer to have that setup from day one to avoid having to rent/buy moca equipment and they need to leave my existing coax as-is since I need my old services running at the same time, atleast temporarilly. The phone rep said it might only be availible with 1gb service but posts here and other places online seems to differ on that.
I work in IT and I know that ethernet is the standard setup for FIOS business but I'm not familar with residental stuff.
Thanks!!
Hello,
Is there a way that I can get my FiOS TV to not turn off after it has deemed that it has been on too long? I like to leave either the TV or a Music Channel on for my pets when I'm gone, and when it turns off automatically, that is not helpful for any of us.
Thank you!
everytime i try to change my plan online it removes my current free verizon router and makes me do a router rental. I dont even use the fios router. Is there anyway around this?
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@mjhorv wrote: everytime i try to change my plan online it removes my current free verizon r...
@mjhorv wrote:everytime i try to change my plan online it removes my current free verizon router and makes me do a router rental. I dont even use the fios router. Is there anyway around this?
You need to simply return the router to the nearest Verizon Fios corporate store location. Get a receipt with the make, model, serial numbers, and your account number and name and address. This way you will not get charged for a non returned router.
I was having trouble finding out where to post this. I’m in Gloucester Township (Blackwood), NJ, 08012 as the title says and I was just wondering on the if and when there would be availability in my development? The current aging copper system in the development is in horrible condition according to guys who’ve been here in the past just to do basic inspections when it rains hard with wires in aging conditions with Comcast increasing the bills as always and no other choice while barely anyone could get working service on the Verizon copper lines.
