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Impossible to Whitelist IP/Domain

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a2hosting
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎11-12-2015

Re: Impossible to Whitelist IP/Domain

Message 351 of 358
(2,028 Views)

Hello Verizon,

 

Can someone please have another look at our support case. Another customer with delivery issues.

 

Regards,

 

 

 

LawrenceC
Moderator Moderator
Moderator
Posts: 11,704
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 352 of 358
(2,026 Views)

Hi a2hosting,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier.

a2hosting
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎11-12-2015

Re: Impossible to Whitelist IP/Domain

Message 353 of 358
(1,888 Views)

Hello,

 

Can someone please look into our support request.

 

Regards,

 

Jonathan

LawrenceC
Moderator Moderator
Moderator
Posts: 11,704
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 354 of 358
(1,883 Views)

Hi a2hosting,

We have reopened your Private Support Case. Please access your case through your profile page by following the instructions posted earlier. The support agents do not monitor the public boards and will need to hear from you in the Private Support area before they can begin assisting you.

a2hosting
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎11-12-2015

Re: Impossible to Whitelist IP/Domain

Message 355 of 358
(1,864 Views)

Lawrence,

 

Thank you very much for the help. If possible can we have someone look at it again for us.

 

Regards,

 

 

Jonathan

a2hosting
Copper Contributor
Copper Contributor
Posts: 18
Registered: ‎11-12-2015

Re: Impossible to Whitelist IP/Domain

Message 356 of 358
(1,824 Views)

Hello Verizon,

 

Another customer of ours is having delivery issues.  We have already ensured rDNS/SPF/DKIM are set and they're a brand new customer that has not caused issues. We've already submitted the whitelisting form and rejected as normal so here we are :-). Please open a new support case as requested per your support team.

 

Regards,

 

Jonathan

 

LawrenceC
Moderator Moderator
Moderator
Posts: 11,704
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 357 of 358
(1,815 Views)

Hi a2hosting,

 

Please advise your customer to submit the Verizon whitelisting form directly, rather than through your company.  Thanks.

LawrenceC
Moderator Moderator
Moderator
Posts: 11,704
Registered: ‎03-18-2013

Re: Impossible to Whitelist IP/Domain

Message 358 of 358
(1,812 Views)

As this thread is now over two years old, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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