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$250 gift card a scam

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johnsko89
Contributor
Contributor
Posts: 4
Registered: ‎09-22-2017

$250 gift card a scam

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I recently got the Gigabit package and was told on the phone, I would receive a $250 gift card. I have had Verizon before with my parents and have always received a visa prepaid and was suprised to find that this giftcard was not. I was okay with that as long I could pay my verizon bill with the gift card. I did a little bit of research and tried to follow the steps but to no avail. So I contacted customer service billing department only to be wait 40 minutes to tell me that I can only use this card to pay my verizonwireless bill or buy stuff from the verizonwireless store. What kind of shenanigans is Verizon pulling? I do not have a verizon wireless account with Verizon so what in their right mind would they send me a verizon wireless gift card. Completely useless, after my contract is done no matter how good your service is. This is just bad business practice. I will stay far away from Verizon and I advise others to do the same.

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LawrenceC
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Posts: 11,889
Registered: ‎03-18-2013

Re: $250 gift card a scam

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(947 Views)

Hi johnsko89,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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