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$250 Verizon Gift Card Scam

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paulinmass
Contributor
Contributor
Posts: 1
Registered: ‎05-01-2017

$250 Verizon Gift Card Scam

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I recently switched from Comcast to Verizon. When I was speaking with Verizon during the switch, they offered a $250 gift card with my service. What I learned after getting the card is that its a scam. Really sad. I've never seen a large company defraud its customers like Verizon has.

 

The gift card is not a Visa prepaid card. Its a Verizon gift card that is advertised you can put against your bill. If that was the case, I would be happy but it doesn't even work to pay your bill. When I searched online for how to use it on Verizon's page, it showed a set of instructions which did not exsist on Verizon's website. What made matters worse is that when I called Verizon, I had to wait 30 minutes to speak with someone in the billing department only to have them tell me they cannot help me. The billing department cannot help you pay a bill with a Verizon gift card. Pretty amazing, I've never been scammed like this and if you are considering Verizon, run as far away as you can.

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LawrenceC
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Posts: 11,882
Registered: ‎03-18-2013

Re: $250 Verizon Gift Card Scam

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Hi paulinmass,

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and scroll down the page to an area titled "My Support Cases". You can reach your profile page by clicking on your name located above your post, or at the top right of this page.

Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. The title of your post is the link. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, you may subscribe to the case. At the top right of your support case there is a gear icon which provides a drop down menu with support case options. Click that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

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