39.99 Upgrade fee for 500gb DVR
add1212
Enthusiast - Level 1

I feel that the 39.99 upgrade fee to upgrade my DVR is an unfair fee. I get billed almost $400/mo. From Verizon for my TV/Internet and Phone service. I feel that after spending that much a month for service I should not have to pay an extra fee to get improved equipment. My neighbor just signed up for service on the lowest cost plan and got the new box. Does anyone else feel that this fee is high and/or unreasonable?

Re: 39.99 Upgrade fee for 500gb DVR
Hubrisnxs
Legend

Alot of people feel that way also. 


Don't charge loyal customers to upgrade to necessary new hardware

Try to put your vote in at the ideas exchange.  

Re: 39.99 Upgrade fee for 500gb DVR
Cokeman
Enthusiast - Level 3

@add1212 wrote:

I feel that the 39.99 upgrade fee to upgrade my DVR is an unfair fee. I get billed almost $400/mo. From Verizon for my TV/Internet and Phone service. I feel that after spending that much a month for service I should not have to pay an extra fee to get improved equipment. My neighbor just signed up for service on the lowest cost plan and got the new box. Does anyone else feel that this fee is high and/or unreasonable?


First, $400 a month? Really? Does that include wireless? I pay $160 a month for the Ultimate bundle triple play with 2 DVRs.

Second, Call a Verizon store where they handle Fios TV and see if you can come in and bring your boxes back yourself and exchange for the new DVR. I just did this. I returned my 2 6416's for the new 7232. The rep at the store said hat I will not be charged any fees. Now the waiting game starts to see if they put the charge on my account anyway.

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Re: 39.99 Upgrade fee for 500gb DVR
add1212
Enthusiast - Level 1

Includes 2 wireless lines. I'll try the store. thanks for the advise.

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Re: 39.99 Upgrade fee for 500gb DVR
dfenser
Newbie

Has anyone successfully followed the link from the upgrade email?  Every time I try, from any computer (even cell phone) it says my login has failed (even though I am logged in and can see my bill).  I contacted online support and all they could suggest was clearing cookies which of course did nothing since it did that no matter what computers I used to login.  Is there an alternate link or number I could call?  It says I have 30 days to take advantage of the upgrade.

I'd really appreciate any help.  We're really feeling the pinch of the small DVR we currently have.

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Re: 39.99 Upgrade fee for 500gb DVR
lolagoetz
Specialist - Level 2

@dfenser wrote:

Has anyone successfully followed the link from the upgrade email?  Every time I try, from any computer (even cell phone) it says my login has failed (even though I am logged in and can see my bill).  I contacted online support and all they could suggest was clearing cookies which of course did nothing since it did that no matter what computers I used to login.  Is there an alternate link or number I could call?  It says I have 30 days to take advantage of the upgrade.

I'd really appreciate any help.  We're really feeling the pinch of the small DVR we currently have.


dfenser, I'll try to get someone to help you with this.

Re: 39.99 Upgrade fee for 500gb DVR
dfenser
Newbie

Thanks, Becky, i'd really appreciate it!

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Re: 39.99 Upgrade fee for 500gb DVR
tim1141
Enthusiast - Level 2

Hi Becky,

I have been trying for 2 weeks to find a way to reach someone to get an answer this question. "Why do I have no response from my request for the new dvr?"  I followed the instructions to put my name on the list, but have not had a reply.  I have called several times and get no where. 

My friend followed the same routine, got an email. placed his order and received the dvr.

Then 4 days later he decided he wanted a second one. He signed in again, got the reply, ordered again and recieved the second unit the next day!  We live in the same town about 2 miles apart.

To make matters more painful, my wife retired from Verizon (then GTE Data Services) after almost 30 years service.  Is there no one that can or will help?

Anything that anyone can do would be greatly appreciated. The frustration level is high.

{edited for privacy}

Re: 39.99 Upgrade fee for 500gb DVR
lolagoetz
Specialist - Level 2

Hi Tim,

I'm sorry for the troubles you've been having. I will request that someone from our Verizon team contact you. Please let me know if you don't get a PM in the forum from someone with a VZ badge by tomorrow.

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Re: 39.99 Upgrade fee for 500gb DVR
Anthony_VZ
Master - Level 3

Tim please check your original thread you posted about how to get the new DVR. I posted some information for you there.

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