Absolutely stupid issue with a new mobile line activation - iPhone 13 Mini

[andragon]

We decided to switch from t-Mobile to Verizon. Got our phones today. 2 out of 3 phones ( All IPhones) got activated just fine. 3-rd one, is coming to a screen where it asks to verify the phone number, then my Social or PIN and once at this step, just keeps the keyboard over the continue button...

So far, spent like 4 hours total with support  - zero resolution...

I am not sure if I am doing a right thing now if from the very beginning Verizon can't really do a basic thing - activate the phone that they sent out themselves 😞

[kh-gary]

Hi andragon,

Please be aware that these forums are dedicated to residential products and services offered by Verizon. For Verizon Wireless issues, please visit the Verizon Wireless Community.

[andragon]

Thanks!