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Due to a billing error Verizon shut down my old account, issued me a new phone number and new account number. However I cannot see any of my new information for this new account when I log in to My Verizon. I have called their web support six times to correct this issue and it is still not fixed. I am told that my old username was moved to my new account and I believe this has happened because if I try to register my new account on My Verizon I get a message stating that this account is already registered for My Verizon. On top of that my bill (which I cannot see online) was incorrect and I spent another hour on the phone yesterday correcting that issue. Couple all of this with the fact that I was told a tech was coming to my home two weeks ago but he never showed up and I took a day off of work for no reason. I have been a FIOS customer for over two years but the events of this month have made me seriously consider dropping all of my services permanently. I just want my online account fixed and any assistance would be greatly appreciated
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Hello Camps,
I apologize that you have been having so many problems, please PM me your contact information and I will see what we can do to assist you.
Peter C