I recently dropped FiOS voice but wanted to keep TV & Internet. When I try to login to the bundles section to investigate different options and pricing, it asks for my username & pw. It then says that they are having temporary problems. It has said this for almost a week now. When I try to call, they won't give me the online bundle pricing, even though the website (and now the live chat) is down. I am almost ready to take my business elsewhere just because of the difficulty I am having as an established customer.
I'm sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.
Good luck. Verizon just screwed me over. Website distictly said waive activation fee, when I got bill, they did not. When questioned, respone is basically too bad. Frauds!