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Can I get FIOS? Is the website checker accurate??

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chickadee
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Contributor
Posts: 4
Registered: ‎04-01-2009

Can I get FIOS? Is the website checker accurate??

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When I enter my phone number into the "Can I get FIOS?" web page on Verizon's website to check if FIOS is available at my address, it tells me "Congratulations! Your location qualifies for our FIOS services."  Really????  We don't see the fiber optic cable on the pole line on our street.  When did Verizon install it?  If I call residential customer service can they verify that it has been installed on my street?  (FYI, my husband is a retired Verizon line man and he knows what to look for vis a vis the pole line on our street.)  It was definitely not buried, so if it was not aerially installed, it ain't there!

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somegirl
Platinum Contributor II Platinum Contributor II
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Posts: 3,149
Registered: ‎09-15-2009

Re: Can I get FIOS? Is the website checker accurate??

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I would suggest double-checking by using the address search feature as well. Also, if you call customer service they should be able to tell you.

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somegirl
Platinum Contributor II Platinum Contributor II
Platinum Contributor II
Posts: 3,149
Registered: ‎09-15-2009

Re: Can I get FIOS? Is the website checker accurate??

Message 2 of 4
(5,921 Views)

I would suggest double-checking by using the address search feature as well. Also, if you call customer service they should be able to tell you.

--
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.

"All knowledge is worth having."
chickadee
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Contributor
Posts: 4
Registered: ‎04-01-2009

Re: Can I get FIOS? Is the website checker accurate??

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Somegirl . . . you were right.  When I enter my phone number to check for fios availability, the website says fios is available.  When I enter my address, the website says fios is NOT available.  If the phone number isn't accurate, Verizon should remove that from the checking function.  Thank you for solving the problem for me.

HughB
Copper Contributor
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Posts: 15
Registered: ‎11-06-2009

Re: Can I get FIOS? Is the website checker accurate??

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(5,812 Views)

Is the website checker accurate?? Not on your life!

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