Accessibility Resource Center Skip to main content
Get up to $500 when you bring your phone. Plus, get the incredible iPhone 13 Pro on us. Online only. With select 5G Unlimited plans. Ends 12.5. Buy now
end of navigation menu

Can’t redeem xbox $50 reward

Reply
southshore22
Contributor
Contributor
Posts: 1
Registered: ‎09-08-2022

Can’t redeem xbox $50 reward

Message 1 of 2
(469 Views)

Hello,


I have had the same issue as many other people in being unable to claim the $50 xbox e-gift card reward. Every time I try, I get: “{"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}.” I have tried for a week straight now on various browsers and spent over an hour on the phone looping back and forth between customer service and the gift card/promotional department.  Please help. Thanks!

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 12,073
Registered: ‎03-18-2013

Re: Can’t redeem xbox $50 reward

Message 2 of 2
(441 Views)

Hi southshore22,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

How-To Videos
 
The following videos were produced by users like you!
   
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Covid19

Browse Categories
Categories:
Posts

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title