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Cannot pay bill online anymore

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pschroder
Contributor
Contributor
Posts: 1
Registered: ‎01-07-2015

Re: Cannot pay bill online anymore

Message 21 of 29
(1,134 Views)

Lawrence, I am experiencing the same exact issue.  Plus, I am signed up for paperless so not only can I not pay online, but I can't even get a copy of my bill.  I am very frustrated, please refer an agent to contact me at {edited for privacy}.  This has been a terrible experience and inexcusable customer service that this is not being addressed more proactively by Verizon. 

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot pay bill online anymore

Message 22 of 29
(1,131 Views)

Hello pschroder

 

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

mld123
Contributor
Contributor
Posts: 2
Registered: ‎01-07-2015

Re: Cannot pay bill online anymore

Message 23 of 29
(1,120 Views)

Add me to the list as well.  I was able to go on and pay my bill, but no billing information is available on my account since October 2014.  I am a paperless billing person also, so not seeing the billing information is really frustrating.

 

Any help would be appreciated.  Have them e-mail me at {edited for privacy}.  Thanks.

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot pay bill online anymore

Message 24 of 29
(1,110 Views)

Hello mld123

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

restoman1
Copper Contributor
Copper Contributor
Posts: 15
Registered: ‎01-05-2015

Re: Cannot pay bill online anymore

Message 25 of 29
(1,087 Views)

There are several threads on this site all related to the same issue (see below). I reported mine a few weeks ago via phone and spoke to several tech support people, and then a few days ago on this site. The moderators said someone would be reaching out to me to get this resolved, but as of yet, no one has contacted me and it's still not resolved.

 

My question... Has ANYONE that's reported this problem had the issue resolved? If so, what was done? My bill will be overdue in a few days and I don't want to be gigged for late fees. I can't pay via telephone because I require a receipt for tax purposes (and I also don't want to pay the extra $3.50 for the honor of paying by phone), and I can't pay by check because I don't use checks (does anyone anymore???)

Thanks in advance
Ed

 

Verizon Bill Summary issue.jpg

 

gyle0223
Contributor
Contributor
Posts: 1
Registered: ‎01-09-2015

Re: Cannot pay bill online anymore

Message 26 of 29
(1,035 Views)

I can;t pay my bill online and I can't seem to reach a human being just keep getting computer perosn that won't let me speak to humna to resolve PLEASE SOMEONE HELP ME!!

ElizabethS
Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Cannot pay bill online anymore

Message 27 of 29
(1,027 Views)

Hello gyle0223

 

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

mld123
Contributor
Contributor
Posts: 2
Registered: ‎01-07-2015

My Verizon Website Issue

Message 28 of 29
(978 Views)

I had hopped on another thread last week about the My Verizon website not showing billing information since October 2014.  I have not heard from a verizon rep that was supposed to e-mail me.  I can also no longer access my services or anything else on the site.  Did something change recently that led to all these website issues?

 

Thanks!!

LawrenceC
Moderator Moderator
Moderator
Posts: 11,516
Registered: ‎03-18-2013

Re: My Verizon Website Issue

Message 29 of 29
(957 Views)

Hi mld123,

 

Thanks for letting us know.  We have informed the team that you are waiting for a reply.

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