Cannot pay bill online anymore

[#1]

Please add me to the list of folks with this same problem. I have spent a lot of time on the phone and on hold, and I am told that I need to use my email address as userid, which is not the userid I've been using for years. But when I use that userid, it has no information on the welcome page- no account number, etc- and when I try to pay my bill it gives me an error. I was told a ticket would be put in, but nothing has changed. Please help!

[#2]

Hi matthewoliveri,

Sorry you are having difficulty paying your bill online. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[#3]

This is happening to me as well.  Please help - thanks!

[#4]

Hi TexasGrrl,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[#5]

Add my name to the list as well please. Haven't been able to pay online or even make changes to this MyVerizon account (phone/email contact info etc) since October.

[#6]

Hello Danpelope

Sorry you are having difficulty, an agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information to help you resolve your issue.

[#7]

Same issue here. I spent nearly an hour being transferred between the same 3 departments, 6 individuals in total, with no resolution. I asked about opening a ticket and they told me to call back on January 10th if I still didn't have online bill access. Clearly this is a chronic and severe issue resulting. Poor customer service.

[#8]

Hi Beakster,

Sorry you are having difficulty. An agent with access to your account will reach out to you directly by email, private message in the Forums and/or the billing telephone number on your Verizon account for more information or to help you resolve your issue.

[#9]

Having posted very complete details earlier in this thread (on 12/12):

Yes, someone has contacted me by e-mail...

I sent them screen shots of what I actually see when I go online... but

No, the problem still hasn't been resolved (3 weeks later)!

P.S.   Prior to posting in this forum, I tried phoning Verizon (Technical Support, Billing, &etc.) several times with no luck either.   I would be transferred from one agent to the next --- often being "dropped" in the process [and thereby having to start all over again] --- and twice allowed them remote access to control my system [so they could see/confirm with their own eyes what I was telling them was happening].   So that adds another two to three weeks to this problem still lingering.

[#10]

What was the last response  you had from the Ecenter via email?