Like many others, I recently received a bill from the CMR Claims Department for $325.87. My husband accidentally cut through the FIOS cable when digging a hole in the yard (we explained to the Verizon agent as well as to the tech folks what had happened). Verizon laid a temporary cable right away but due to several admistrative errors, we didn't get a permanent cable installed until mid November. At no time from the initial phone call to Verizon to any of the agents and technicians that we spoke to during that time period were we ever told that there would be a charge. I thought that it was standard operating procedure for the company to let you know up front before doing service. We were very surpised to receive a bill.
Hi SueLK,
Claims Management Resources (CMR) is a Verizon authorized vendor that provides invoicing services to recover Verizon’s cost to repair damage done to the Company’s facilities. This includes but is not limited to:
• Buried and Aerial lines
• Poles
• Conduit and vehicles
CMR can handle disputes of claims directly, and works with the local field office that performed the repair. If you wish to dispute a CMR claim, you may contact them by phone at 1-800-321-4158 or by email at bswcomplaint@cmrclaims.com.
isn't her main complaint that Verizon never once mentioned that there would be any charge for this repair? not before (which ought to be standard protocol if it isn't already), not during, not after.....well, not until she got the bill.....and also, i'm shocked (and elated) that your reply has both a phone number AND an email address in it. in the public forums? there is still hope for us yet!
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