Good morning. Over a week ago I had contacted Verizon about being charged for "not returning equipment" when cancelling my service. Over a week ago I explained I had photographic proof that we returned the router (Verizon is still trying to charge us over $100 for this). I explained to them I have video and photographic proof, as well as receipts showing the weight of the box, and the customer service rep told me this would be resolved within 48 hours.
It has been over a week and I am still being billed by Verizon for this. I am ready to go other websites and news outlets about this, because it is outright fraud. I can't believe after explaining to Verizon that I have video and photographic proof that they are lying, they still have not fixed my bill!
Who within Verizon's organization can I submit my proof to?
Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
We did not hear back from you on your Private Support case. We hope you were able to find resolution to your issue.
If you require further assistance, feel free to make a new post, and we can be sure to look into your issue. As always, we're available for support around the clock.
Thanks,
Marcial
Start a new topic or ask questions in the open forum.
