Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
end of navigation menu

Customer service and billing

Posts: 2
Registered: ‎01-15-2018

Customer service and billing

Message 1 of 3

Verizon is the most incompetent and poorest prrovider of customer service I have ever encountered.  For two months, I have spoken by chat or phone to 6 different agents after waiting from 1/2 hour to an hour to solve a simple problem: suspending my home service and informing caller to call my cell phone number.  To solve this simple problem, they had to turn on and then turn off my home service.  Now, I am being billed $470 for services I never received despite assurances from various agents that my bill would be adjusted.  I have lost hope that they can fix the problrm.  Do you have similar circumstances?  Keep in mind that with the demise of net neutrality, they will soon charge you more for using the internet.  What can we do to combat this giant?

Platinum Contributor III
Platinum Contributor III
Posts: 5,320
Registered: ‎10-18-2016

Re: Customer service and billing

Message 2 of 3

First let’s address the first issue. Billing. Call your states Public Utilities Commission or Public Service Commission *name varies * and have them deal with Verizon since they regulate them. You may have a consumer protection board who also can assist you. You must google for your state. If you are being ripped off call your state attorney generals office. Consumer frauds and protection bureau.


to the second, Verizon will do nothing under net neutrality yet. 26 states are in the process of making state laws that will make it impossible for them to do anything.

additionally the US Congress is picking up speed as to just cancel out that FCC repeal.

so stay calm.


Moderator Moderator
Posts: 2,413
Registered: ‎03-10-2011

Re: Customer service and billing

Message 3 of 3

This issue has been escalated to a Verizon agent.

How-To Videos
The following videos were produced by users like you!
Videos are subject to the Verizon Fios Community Terms of Service and User Guidelines and contains content that is not created by Verizon.
Have a spare Fios-G1100?Learn how to bridge it into your network
Get Started


Browse Categories

Verizon Troubleshooters
Unable to find your answer here? Try searching Verizon Troubleshooters for more options.
Modal Dialogue Title