So, its been over a month since anyone has contact me and I've called multiple times to have someone come out to fix my BRAND NEW FURNITURE THAT WAS RIPPED APART BUT THE INSTALLATION TECH! My sectional was two days old when the tech ended up ripping apart my sectional from where the chaise and couch meet and connect. He pulled it so hard that even the nails that were screwed in were bent. I have called multiple times and spoken to multiple people who have NO IDEA what they're doing. I was told numerous times that someone would contac me within 24 hours but when I was contacted it was by a man named Joe who was the tech's fill in surpervisor. Not only was this man EXTREMELY rude but he talked down to me like a dog and would not let me talk. He told me that my mom, who was home at the time, was the one who pulled it apart. Remind you, my mom is 130 pounds soaking wet and has arthritis through her body. I told him that he was a complete idiot because my mom couldn't of done it because she is not that strong. Also when I spoke to him later on he openly admitted that his tech said he had moved the couch part and it was harder then he thought. MAYBE BECAUSE MY COUCH WAS ATTACHED TO MY SECTIONAL AND ITS HEAVY!!!!!!! I told him not to contact me anymore after telling me he wouldn't do anything for me simply because "he didn't have to" and that I needed to go through my couches warranty. We'll I called verizon yesterday and let them know that I called my warranty weeks ago and called Verizon too to let them know my warranty does not cover furniture damaged by a third party. We'll here it is past the 24 hours I was "supposed" to get a phone call and nothing. I'm now in the process of filing a claim through the Better Business Bureau and my Attorney General. This is ridiculous and the customer service is horrible. I had Comcast before Verizon and had to switch to Verizon, unfortunately, because they were the only ones to service my area. I LOVED Comcast and NEVER had ANY problems. I ABSOLUTELY HATE VERIZON!!!!!!!!
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
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Please keep all correspondence regarding your issue in the private support portal.
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