Download speed
Fish71
Newbie

Hi,

I wanted to upgrade to the next higher download speed 50/25 but according to my bill now I am supposed to be getting 20/5.

My old plan was 3/1 or something and I still cannot download for more than 3mbps.   It doesn't matter where I download from even on speed tests I can barely get 4 mbps download.

Why should I upgrade to 50/25 if I can't even get the 20 download that I am supposed to have now???

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Re: Download speed
walt178
Specialist - Level 3

@Fish71 wrote:

Hi,

I wanted to upgrade to the next higher download speed 50/25 but according to my bill now I am supposed to be getting 20/5.

My old plan was 3/1 or something and I still cannot download for more than 3mbps.   It doesn't matter where I download from even on speed tests I can barely get 4 mbps download.

Why should I upgrade to 50/25 if I can't even get the 20 download that I am supposed to have now???


If you can only get 3-4 Mbps on a 20/5 plan, upgrading won't increase your speed.  Something is wrong and you should solve that problem, then if you are dissatisfied with your speed you can upgrade.

The first thing I would suggest is contact Verizon and verify that your bill and your plan are in agreement. Since you are currently getting the speed of your old plan you may not have been upgraded other than on paper.  If you were upgraded, you need to find out why your speed is restricted.