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Frustrating customer service

Posts: 2
Registered: ‎01-16-2014

Frustrating customer service

Message 1 of 3

Can anyone tell me where I can leave comments in order to get the attention of someone who can help me at Verizon? After being on the phone with a rep who SEEMED helpful last week, I called to complete the resolution of my issue when the rep didn't call me back as promised. After explaining issue all over again, new rep told me credit (promised by 1st rep) was not issued, he didn't know why, couldn't find out why & oh....could NOT get a supervisor (really?? is this standard Verizon policy?). Plus he told me I could NOT make any changes to lower my bill without switching to digital voice (would love to but can't because of alarm system central monitoring hooked up to phone).  And then he offered his opinion as to why I shouldn't have been issued that credit in the first place...really? What a rude guy....the 1st rep was nice but never called back. Meanwhile, I'm paying wayyy more than I can afford each month until they work with me to adjust the bill.  How do you get in touch with someone over there who actually cares??

Moderator Emeritus Moderator Emeritus
Moderator Emeritus
Posts: 6,227
Registered: ‎04-29-2009

Re: Frustrating customer service

Message 2 of 3

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Employee Employee
Posts: 3,224
Registered: ‎04-10-2013

Re: Frustrating customer service

Message 3 of 3



We are glad that we were able to resolve your issue. Please reach out to us, if you have any other issues or concerns. Have a good night!




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