Gift Card Issue- One of many it seems

[Von822]

• Receive several emails about redeeming gift card, but every attempt takes me to a website that isn't working. The most frustrating thing ever, especially when there is a timeline,, and if we don't follow it we will lose the reward. Couple that with the frustrating pre recorded prompts when calling that lead to nowhere and you've got a recipe for a disaster. With so many people in this forum with the exact same issue, and all the money Verizon collects, this should not still be an issue. I saw a post with the same issue from aost a year ago. Ridiculous 

[LawrenceC]

Hi Von822,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.