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Has this happened with anyone else?

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questioning
Bronze Contributor II
Bronze Contributor II
Posts: 539
Registered: ‎10-05-2011

Has this happened with anyone else?

Message 1 of 4
(1,968 Views)

I'm revising this to bring it more to the point:  This is expressly why I only call 1-800-VERIZON if I really have to!

I was paying my Verizon bill's on line through Verizon's Bill Pay vendor and I was receiving the paperless bills just fine until one day, I switched over to paying my bills through my bank's online bill pay system, which is not a decision I should even have to defend.  And all because of that, I was kicked off of paperless billing, I received a paper bill in the US Mail, and I had to enroll in that all over again.

 

That is so dumb!!  What does Verizon care how I pay my bills?  What is this, a penalty for not using Verizon's bill pay vendor?  None of my other vendors do that!  That's a complete lack of common sense.   All any vendor should care about is getting a customer's payment on time, not penalizing customers and giving customers more run around for not using all of *their* services.  I think that's arrogant and it's none of their business how I choose to pay my bills on line.

 

I kept emailing Verizon's customer service back and forth to ask why, couldn't even get an answer to that so that was a useless conversation that went into an endless loop, with endless repetition of the same answer...."....you disenrolled from Verizon's bill pay..."   Yes I know that, but why should that even be an issue and who cares?  And I think I deserve an explanation. 

 

And now all I want to know is if I'm going to have to keep re-enrolling in the paper free billing.

Or should it now stay the same now that I have re-enrolled in it?

I will gladly go back to mailing a traditional check with a paper bill and a postage stamp if I keep getting thrown off the paperless option and it won't be my problem if Verizon has to wait a few days more for my payment and days after that for the check to clear.

 

These reps I emailed would not even answer that very simple and basic question:  Will I keep having to re-enroll in paper free billing?   Can anyone here help me with an answer to that question?  I don't want any more private emails or any phone calls this if a Verizon employee is going to answer that question.  Whatever a Verizon employee would want to email me can certainly be posted here for everyone else to see.

 

It really is a shame how a company like this which really does provide blazingly fast Internet Speed and a good channel line up with good TV picture quality can't deliver on its customer service.  Like someone else here said, Verizon's customer service needs a lot of hard work.  This is just a lot of nonsense!   

 

3 REPLIES 3
Anthony_VZ
Employee Emeritus Employee Emeritus
Employee Emeritus
Posts: 3,216
Registered: ‎02-24-2011

Re: Has this happened with anyone else?

Message 2 of 4
(1,910 Views)

... 

  I don't want any more private emails or any phone calls this if a Verizon employee is going to answer that question.  Whatever a Verizon employee would want to email me can certainly be posted here for everyone else to see.

... 

 



Verizon Billing representatives do not monitor this forum and therefore you won't see a posting regarding your billing matter. Should you change your mind about private message and telephone calls, then send me a private message. At that point I can send a notification to our billing escalation partners so they can contact you to assist further.

 

 

Anthony_VZ

**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**

Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

questioning
Bronze Contributor II
Bronze Contributor II
Posts: 539
Registered: ‎10-05-2011

Re: Has this happened with anyone else?

Message 3 of 4
(1,892 Views)

I sent you a private message just now re-iterating...once again...the same 2 basic questions.

An intelligent email response from a "billing escalation partner" would be fine.

It's been like pulling teeth trying to ask customer service.

questioning
Bronze Contributor II
Bronze Contributor II
Posts: 539
Registered: ‎10-05-2011

Re: Has this happened with anyone else?

Message 4 of 4
(1,862 Views)

I heard back from someone in the executive office confirming that my paperless billing option is fine and that I won't have to keep re-enrolling in that.  I didn't really get an answer about why I suddenly got a paper bill in the mail, only that I was "de-enrolled" from the paperless option.  It just doesn't make any sense because unless I somehow did that accidentally, I know I didn't request that.

 

I don't really want to pursue this question any further because I really am tired of asking about this. 

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