02-19-2016 04:50 PM
Is there a way to send an email to verizon customer support and get response back? I was able to send email (via filling out a web form) and then receive/reply via email with them. It was very helpful to resolve issues that can wait a few days instead of waiting 10s of mins over hold music on phone or chat connection. I could not find an option to contact verizon customer service (especially the billing department) over email. Thank you!
02-19-2016 11:16 PM
Hello, Are you implying that Verizon expects every Fios customer to waste their time wading through menu choices and then sit listening to hold music until they get to speak to a customer service representative for an issue that can be conveyed more succintly by a couple of mins of typing? The other alternative, the chat, unfotunately takes similar amount of wait time. Making customers frustrated doesn't make much sense. I hope some Verizon Fios senior customer service manager will read this and address the issue by providing customers an e-mail interface to communicate with Verizon Fios.
02-20-2016 08:09 AM
They also offer support via twitter.
Drop them a note @verizonsupport.
I have had good luck with doing it that way.
The process uses the dm function so you are not limited to 140 characters at a time.
03-12-2018 08:08 AM
They just use the phone conatct to review your account and try to upsell and spend more money. THB I had way better customer service with Direct TV
03-12-2018 08:35 AM
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