I can’t redeem my 200 prepaid Visa card

[#1]

I received an email saying it’s time to redeem the $200 visa card I was promised when I signed up for fios. I called customer service and the woman said to make sure I’m in incognito mode when I click the link(?). She sent the email again and I click the redeem now and it takes me to my fios page but still no tile to redeem card. This is the second problem i’ve had with verizon since signing up. I see numerous people have had the same issue for years trying to redeem the card. Could someone please tell me how you resolved this. Thanks.

[#2]

Hi pwb1010,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

[#3]

I received an email saying it’s time to redeem the $200 visa card I was promised when I signed up for fios. I called customer service and the woman said to make sure I’m in incognito mode when I click the link(?). She sent the email again and I click the redeem now and it takes me to my fios page but still no tile to redeem card. This is the second problem i’ve had with verizon since signing up. I see numerous people have had the same issue for years trying to redeem the card. Could someone please tell me how you resolved this. Thanks.

Update:

I called the Verizon number given to me by Verizon. After an hour on the phone verizon assured me the rewards card redeem tile would be on my fios app the next day. She said it was doing a balance check (?). It’s now been 3 days and no progress.  Anyone have any sugg? Thanks.

[#4]

Hi pwb1010,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.