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ID.me Not Working for Veteran Discount

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Valfather
Contributor
Contributor
Posts: 1
Registered: ‎06-18-2022

ID.me Not Working for Veteran Discount

Message 1 of 2
(374 Views)

Good afternoon,

 

I am currently a mobile and home/Fios customer. I have activated the veteran discount for my mobile account - it has been in effect for several years. However, I am unable to do the same for Fios. I receive the following error: "Thank you for your service. We are unable to verify your eligibility, but you can still order these services or learn more to check eligibility for a discount through the Verizon Connections program, which offers discounts to employees of companies enrolled in the program." 

1 REPLY 1
LawrenceC
Moderator Moderator
Moderator
Posts: 11,869
Registered: ‎03-18-2013

Re: ID.me Not Working for Veteran Discount

Message 2 of 2
(370 Views)

Hi Valfather,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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