Impossible to order new services

[CraigH]

I'm trying to order a fios bundle on the website. I start at this url  http://www22.verizon.com/residential/bundles/fiosbundlesab

When I click the "Get Started" button on any of the offers on the page i get directed to this url https://www22.verizon.com/ForYourHome/GoFlow/NationalBundles/BundleQualify.aspx?getstarted=FTBU

I input my ID and password and get directed to this url https://www22.verizon.com/ForYourHome/Registration/Reg/RegInvalid.aspx?err=UNLDB

which gives this mesage:

"Our records indicate that the User ID you entered is not available. Please check the User ID and try again.

If you continue to experience problems, please contact us."

If I go the other route and use the new customer info I input my address and get a page that has me confirm my address because the system has found my existing account.

Once that is done I am asked how I would like my existing services handled when the new ones are added. I indicate that Yes, I want the existing service to remain connected, as I want to add or change services to my existing Verizon account.

I am then directed to this url: https://www22.verizon.com/foryourhome/registration/reg/ORLOGIN.ASPX and asked to sign in again.

When I do : https://www22.verizon.com/ForYourHome/Registration/Reg/RegInvalid.aspx?err=UNLDB

"Our records indicate that the User ID you entered is not available. Please check the User ID and try again.

If you continue to experience problems, please contact us.:

Very Frustrating.

Craig

[Bob_Robertson]

From the Contact Us link

Sales - Order new service or change your existing service
FIOS   888-881-8161  Mon - Sun 8 am - 12 am EST

You can also use the Chat to an agent option M-F 8-6 to place the order and/or work on fixing your verizon.com login

[CraigH]

Tried that number as well. The automated system tells me there is nobody there and will not transfer me...

[Bob_Robertson]

I dialed that number.... said I do not have a phone number, and it got me to an agent in 45 seconds flat

[CraigH]

Finally got to talk to a real person. For the last two nights in a row in fact. I still can't order new services because they all seem to have system issues. Spent more than an hour on the phone lst night only to be told the system would not let them complete the order and the service tech was going to call back tonight. Guess what. No call.  So I called back tonight. After 15 minutes the second tech said she had system problems and would have to call me back after she restarted her system... Still waiting...