As good as Verizon service is under normal "standard" conditions, anything that requires human interaction fails miserably.
There is just one example:
I have a simple question to ask a company: I have a package "so and so" all I want is to add DVR service, how much my bill will increase?
There is no place to call in New Jersey, everything needs to be done on line.
"Chat with representative" seem to connect me not to the person, but something that feels like "automated response system". All I get in response is some attempts to sell me something I have no interest in.
E-mails are not much better.
And you would think that something like that should be easily found on the website... Try it
Sometimes I seriously consider "voting with my feet"...
Start a new topic or ask questions in the open forum.
