My dsl line was cut at the pole and will have to be re-run to the house. Will I be charged for this? I had workmen out at the house pruning trees, and they accidently cut the line while working.
The other thing is because I only have a dry loop and no telephone service, it has been extremely difficult to connect to anyone to initiate the repair order. I keep getting bounced to DSL tech support. What I need is Verizon to come out with the truck and reconnect the house. If I am lucky I will get a call back early next week, right now my trouble ticket only says something like "SYNC / modem blinking". It seems like just telling someone "Workmen cut the phone line between my house and the pole" would be a pretty straightforward problem to address, but it's been a customer service nightmare!
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