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Issue redeeming Visa Prepaid Card

Posts: 1
Registered: ‎04-30-2020

Issue redeeming Visa Prepaid Card

Message 1 of 2

Got email today to redeem my Visa Prepaid Card. After clicking redeem now and logging in there is no "reward tile" to complete the redemption as the email specified. Additionally, the "Chat with Agent" does not appear to work through the virtual assistant. I can’t even get a real agent to chat. I’m sure this glitch is on purpose so that I’ll give up trying and the reward will expire. 

Moderator Moderator
Posts: 2,410
Registered: ‎07-06-2016

Re: Issue redeeming Visa Prepaid Card

Message 2 of 2

Hi Flutie,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger inbox for a message from a Verizon support agent. You can find your inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Response times may vary and may be delayed at this time. Please continue to check your Inbox for a reply from a Verizon agent. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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