Just How Accurately Does Verizon Track Your Equipment Returns?
lacticacidtrip
Specialist - Level 1

I've read stories on this forum regarding people who have returned their equipment to Verizon, but later get billed when Verizon insists they never received the equipment back. That is not my story.

I recently contacted Verizon to swap out an old DVR that was filled with glitches. Everything went fine, polite and helpful service representative, received my new DVR in only a couple days. Six days later, I received an email thanking me for returning my equipment, and telling me that there was nothing more I needed to do. Only one small problem: I still have my old DVR sitting in my kitchen, connected and running.

While tempted to take Verizon at its word and see whether or not I get billed for keeping and running 2 DVRs, I thought better of it and contacted their service chat to let them know. Does leave me wondering a couple things:

1.) Whether or not I could have gotten away with it?

2.) If my old DVR is still sitting in my kitchen, whose DVR did they receive and credit to my account?

I'll probably never know the answers. But thought I'd share the story here anyway.

If I do have any issues with my actual return, I'll post an update.

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Re: Just How Accurately Does Verizon Track Your Equipment Returns?
CRobGauth
Community Leader
Community Leader

I'd make sure to keep that email.

Plenty of people have reported that even when they have returned their equipment, they get nasty letters saying they hadn't.

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Re: Just How Accurately Does Verizon Track Your Equipment Returns?
clem21
Community Leader
Community Leader

@lacticacidtrip wrote:

I've read stories on this forum regarding people who have returned their equipment to Verizon, but later get billed when Verizon insists they never received the equipment back. That is not my story.

I recently contacted Verizon to swap out an old DVR that was filled with glitches. Everything went fine, polite and helpful service representative, received my new DVR in only a couple days. Six days later, I received an email thanking me for returning my equipment, and telling me that there was nothing more I needed to do. Only one small problem: I still have my old DVR sitting in my kitchen, connected and running.

While tempted to take Verizon at its word and see whether or not I get billed for keeping and running 2 DVRs, I thought better of it and contacted their service chat to let them know. Does leave me wondering a couple things:

1.) Whether or not I could have gotten away with it?

2.) If my old DVR is still sitting in my kitchen, whose DVR did they receive and credit to my account?

I'll probably never know the answers. But thought I'd share the story here anyway.

f I do have any issues with my actual return, I'll post an update.


Based on the amount of Verizon equipment on E-Bay, I'd have to say return tracking is lax at best. But don't count on them NOT looking for your returns.

Re: Just How Accurately Does Verizon Track Your Equipment Returns?
CRobGauth
Community Leader
Community Leader

I'd make sure to keep that email.

Plenty of people have reported that even when they have returned their equipment, they get nasty letters saying they hadn't.

Re: Just How Accurately Does Verizon Track Your Equipment Returns?
errors4u
Enthusiast - Level 2

Verizon track returns…  they don’t 

they cannot 

they pounce or victimise customers

they are fools or inept at best

but prove the  fios and Verizon wirelesss

are CROOKS 

malfeasance  is a kind description of their performance 

 

but when i left 15 yrs ago to the other providers

it was the same inept care and performance 

AS IT IS TODAY.. dunder heads

 

they use Fedex to TRACK if they sent a devise 

but they cannot track it in THEIR SYSTEM

WHEN ITEM IS IN THEIR POSSESSION!!

i quote ‘ fedex TRACKING says dekivered’

is NOT Verizon saying they received the return

a third party CANNOT BE used to account for their system NOT saying item was recieved

just imagine if you had used fedex to return items to UPS office !!!!

would UPS USE fedex tracking info to update their information

HECK NO !!  UPS WOULD collect their own data

see where the item is and if it was received !!!!

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