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looping on login to My verizon page

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tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

looping on login to My verizon page

Message 1 of 15
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Anyone else experience a non-stop loop on logon to the my verizon page?  After the first prompt for userid and password it doesn't even stop and wait for my response, but just seems to continue looping.

 

Forrtuately jumping to the forums works, but can get to the my verizon home page.

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tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: looping on login to My verizon page

Message 11 of 15
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Looks like whatever was wrong was fixed overnight.

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Hubrisnxs
Platinum Contributor III
Platinum Contributor III
Posts: 5,881
Registered: ‎07-22-2009

Re: looping on login to My verizon page

Message 2 of 15
(13,964 Views)

did you try IE without add on's?  worked for me earlier.  

 

Also my 32 bit worked fine, but my 64 bit gave me problems (Internet explorer)  

 

 

 

tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: looping on login to My verizon page

Message 3 of 15
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Yes tried without addons.  Firefox and ie32 bit (on 64 bit machine) both currently fail to get to any of the my verizon pages.  I suspect something is down at least in my area (VHO5)

tns
Gold Contributor VII Gold Contributor VII
Gold Contributor VII
Posts: 1,759
Registered: ‎05-22-2010

Re: looping on login to My verizon page

Message 4 of 15
(13,931 Views)

For what its worth it seems to passing thru one page indicating a err=1022  https://www22.verizon.com/foryourhome/MyAccount/ngen/upr/signin.aspx?err=1022

Cyndera
Contributor
Contributor
Posts: 3
Registered: ‎12-21-2012

Re: looping on login to My verizon page

Message 5 of 15
(13,927 Views)

This is ridiculous. I am trying to pay my bill and the page is stuck in a loop on three(!) different browsers, the iPad and my phone. 

Seriously, that is unacceptable. 

I am aware that I can pay my bill otherwise (which I guess I will have to), but it would be nice if this got fixed ... it's downright poor customer service. 


Thanks. 

noisypilot
Contributor
Contributor
Posts: 6
Registered: ‎12-21-2012

Re: looping on login to My verizon page

Message 6 of 15
(13,911 Views)

Regardless of browser, unfortunately myverizon requires cookies to be enabled in order to login to various portions of the site.  Without the cookies, it loops (it's looking for some info that isn't there).  Whoever coded the site did a crappy job of error trapping to tell you what is going on.

 

EKJ

josephius
Contributor
Contributor
Posts: 1
Registered: ‎12-21-2012

Re: looping on login to My verizon page

Message 7 of 15
(13,908 Views)

I'm getting the same, trying to pay a bill is not working but I cleared cache and was able to get to the myverizon site I think traffic is tremendous to slow them down this bad! Happy Holidays

Cyndera
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Contributor
Posts: 3
Registered: ‎12-21-2012

Re: looping on login to My verizon page

Message 8 of 15
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Cookies are enabled ... it's absolutely ridiculous. 

Tom-40
Contributor
Contributor
Posts: 1
Registered: ‎12-21-2012

Re: looping on login to My verizon page

Message 9 of 15
(13,890 Views)

Same issue across Chrome, IE and a couple machines.  Glad to know it is not just me.  Verizon is pretty smart about this stuff.  They will figure this out and get it fixed.  The last thing they want is everyone needing to call customer service.

Cyndera
Contributor
Contributor
Posts: 3
Registered: ‎12-21-2012

Re: looping on login to My verizon page

Message 10 of 15
(13,883 Views)

Pretty smart in this case would be fire the coder and get it fixed. They want their money, right?

I am sorry to be so (word filter avoidance), but it's just not acceptable for such a large company. 

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