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Need a contact person to address hanging wires and cables down in my backyard
AbyA
Newbie
‎02-26-2021 07:05 AM

Hello, 

Can someone be so kind to point me in the right direction. Verizon came by and installed a Fios cable in my backyard and the cable is not attached to the building but suspended in the air. It is both a hazard and an eyesore. We would like to get verizon to come back and pin the cables to the building vs. hanging in the air, but have not been able to get any traction. We spoke to an agent who said there is nothing that can be done. Who can this be escalated to, after all this is a private residence.

Thanks, Aby

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An Accepted Solution is available for this post.
Re: Need a contact person to address hanging wires and cables down in my backyard
KH-OrnEsh1
Moderator Emeritus
‎02-26-2021 07:52 AM

Hi AbyA,

Your issue has been escalated to a Verizon agent. Please check your Private Messenger Inbox for a message from a Verizon Support agent. You can find your Inbox by clicking on your username at the top right corner of this page and then clicking the envelope icon that appears at the top of the menu. Please direct all correspondence concerning your issue to the agents who will be assisting you privately.

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